MICHELLE FAHY
Strategic Technology Program Management
EXPERTISE
Technology Integrations Strategy
Combines analytical and technical skills to design the best integrated solutions for client platforms and or products. Previously worked as a technology relationship manager for the largest institutional clients at Fidelity supporting their platform and vendor integration needs.
Strategic Technology Program Management
Leverages analytical and technical skills along with program management skills to help firms lead and coordinate large scale technology programs. Specializes in major transitions requiring technology development programs and integration with FinTechs.
HILDA WONG-DOO
Technologist, Business & Product Strategist
EXPERTISE
Technology Strategy
Focus on technology as a means of achieving excellence in customer service and operational efficiency. Work with organizations to balance business and technical strategies and to design practical and comprehensive delivery roadmaps. Leverage extensive experience delivering and managing integrated software solutions across multiple technologies, architectures, organizations, and methodologies.
Business & Product Strategy
Understand new trends in integration, data, and FinTech solutions to deliver advice, products, and service to investors.
LISA SMITH
Strategic Program Management
EXPERTISE
Strategic Program Management
Manage end to end large scale, strategic technology programs with focus on scope, time, risk and change in a fast past agile environment. Implement governance including risk and change management. Drive operation readiness including communication, training, and support models. Maintain project budgets including reconciling actuals and forecasts
Experienced in the support of PMO tools and methodologies including Agile tools and reporting
STACEY PUNCH
Client Experience, Operations, Program Management
EXPERTISE
Service Delivery Strategy
Define and refine excellence in customer service delivery. Use over 22 years of experience transforming financial service organizations to resulting in white glove service delivery, comprehensive analytical offerings, efficiency improvements, and quality solutions.
Strategic Program Management
Lead strategic initiatives including large, complex broker dealer conversions as well as programs that strengthen client relationships, improve operating models, and enhance the associate experience.
MARK GUGLIELMO
Business Strategist, Growth Specialist
EXPERTISE
Business Strategist
Engage and advise clients at all management levels through the development of products, management structure, services, and operational solutions to increase home office efficiency and advisor production.
Growth Specialist
Assist clients in developing growth strategies through firm acquisitions and the execution of advisor recruiting programs. Work with clients on organic growth through new products, technology solutions, advisor support, and client service.
TED NELSON
Business Strategist, New Business Development
EXPERTISE
Business Strategist
Working with RIA and Broker Dealer executives developing and implementing their business strategies. Specific areas include contract negotiations, clearing and custody vendor selection, clearing and custody expert witness, and risk management.
New Business Development
Help clients with organic growth strategies, developing practice management programs, new advisor recruiting program development, transitions, and B/D / RIA merger and acquisitions.
PETER MURPHY
Business Advisor, Business Risk and Controls Specialist
EXPERTISE
Business Advisor
Assisting financial companies in selecting service providers in the custody,
clearing and prime broker space and optimizing these relationships.
Advising Clearing Firms, Registered Investment Advisor Custodians, and Prime Brokers in building strong businesses, improving the client experience, and enhancing profitability.
Business Risk and Controls Specialist
Helping financial services firms mitigate business risk by developing, implementing, and documenting strong processes, procedures and business controls. Firms include FinTechs, Start Ups, Hedge Funds, Mutual Funds, Broker Dealers, Registered Investment Advisors, Correspondent Clearing firms and Prime Brokers.
PAGE CLARK
Product Development & Digital Transformation
EXPERTISE
Know your customer, build your product. Customer obsessed mindset to design, develop and implement bold and impactful technical products and experiences that will delight your customers.
Product Development
28 years of experience delivering technical products and experiences for financial and investment services.
Digital Transformation
Leverage the power of innovation and technology, data, and automation to transform your customer experiences and increase operational efficiencies. Develop and drive long-term strategy and roadmap for digital transformation.
BILL MONROE
Organizational Design, Distribution Specialist, Managed Accounts Product Development
EXPERTISE
Organizational Design
Work with clients to develop, transform, and lead high-performing teams. Design and execute strategies to re-design, merge, and grow broad financial services organizations. Work with clients to develop competitive compensation design.
Distribution Specialist
Creatively problem solve with service-minded approach, passion for technology innovations, process improvements and operational efficiencies, cost control, and risk management. Experience in all aspects of retail Financial Services (Sales, Product, Operations, Compliance).
Managed Account Product Design and Development
Leverage expertise in Managed Accounts product and service delivery.
maura fairbanks
Strategic Execution, Operations, Program Management
EXPERTISE
Strategic Execution
Identify opportunities and work with leadership to implement solutions to improve cost efficiencies and performance with mitigation of risk, controls, governance routines, and technology enhancements as the foundation.
Operations
Former COO at two bank broker dealers; experience leading multiple teams and projects including conversions and integrations impacting both internal and external customers. Drives initiatives that contribute to long term operational excellence. Expertise with continual process improvement, client experience enhancements, and reporting analytics to support the journey
Program Management
Transforms and directs programs that traverse different lines of business and all levels of management.
DAVID ALTSCHUL
3rd Party Partnership Management, Technologist
EXPERTISE
3rd Party Partnership Management
Help firms identify their optimal 3rd party partner(s), manage the RFP process, consult on partner selection and contract negotiation, and work through the implementation of the partner.
Technology Ecosystems Transformation
Assist firms in the adoption and integration of digital technology across a business to modernize their ecosystem to fundamentally change how they operate and create additional value. Upon conducting an initial current digital assessment (aka CDA), the pathway to success is then created. The journey is then customized and carefully curated for the firm all the way through the point of implementation/roll out and training the firms users (user adoption is a key to success).
Trudy Frection
Brand, B2B & Product Marketing, Communications
EXPERTISE
Brand and B2B Marketing & Communications Strategy
Develop transformative marketing and communication programs aligned with customer needs, future trends, and commercial objectives. Identify optimal communication channels and deploy innovative tactics to engage internal stakeholders, clients, and prospects, driving business growth.
Product Innovation and Launch Marketing
Conduct market and client insight initiatives to inform launch strategy and craft compelling product value propositions. Lead strategy and marketing programs for new product concepts across financial institutions, startups, fintech/crypto firms, and other high-growth brands, driving adoption and revenue generation.
Mike Norton
Business Growth through Client Experience and Process Management
EXPERTISE
Business Development & Client and Advisor Experience
Passionate about enhancing client experience. Build and guide relationship management teams to achieve critical strategic and financial objectives through effective cross-selling of products and services, key account management, and innovative technology solutions. Expertise spans the financial services sector including, investment advisory, wealth management, broker-dealer and bank wealth management.
Innovation & Change Specialist
Dedicated to fostering innovation and transformative change. Design and deliver strategic technology, product and operational plans to deliver consistently exceptional client experience and expediting path to ROI. Build high-performing teams and establish programs to maximize profitability of mergers, new product launches and technology integrations within complex, cross-functional organizations.
KATHLEEN JOHNSON
Coaching, Public Speaking, Practice Management
EXPERTISE
Coaching
Coach executives, senior leaders and high potential managers preparing them for compelling keynote presentations, panel participation and strategic meetings. Provide a Question & Answer Session strategy to expand connections with the audience. Transform individual contributors into cohesive relationship teams with deal-team coaching to prepare for RFP finalist presentations.
Prepare identified future leaders for firm representation with employees, clients and the community. Develop engaging and inclusive executive presence with success practices for effective people engagement, being a firm champion and entertaining techniques at business functions.
Public Speaking
Research, write and deliver conference keynote and breakout session presentations addressing current trends including generational communication and marketing preferences, engaging with senior clients and strategic and tactical approaches to organically grow business.
Practice Management
Recommend effective and efficient practice management department structure, mission and team member qualifications, experience and attributes. Identify thought leadership content topics with appeal to deepen client engagement.